Returns/Refunds Policy

Refund Policy

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Returns:
The policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item MUST be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, I require the order number and details.

Refunds:
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item.
I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If the refund request is rejected, you have the option of having the item being posted back to you, or a partial refund may be offered. In some cases I may offer an exchange for a different item of the same or less value than the returned one.

Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at jpartwork@outlook.com and I will look into it for you.

Sale items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping:
To return your product, you should mail your product to:
JPARTWORK
41 Goodwood Close
Alton
Hampshire
GU342TX
ENGLAND

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
I don’t guarantee that I will receive your returned item.